Legal

Terms & Conditions

Please review the terms that govern your use of our services and booking experience.

1. Acceptance of Terms

By using moneeb-e, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Definitions

User/Service Requester, Beneficiary, Service Provider (Pilgrim), and Request.

3. Service Scope

moneeb-e connects service requesters with approved pilgrims and currently provides:

  • Umrah for deceased persons
  • Umrah for incapacitated individuals
  • Group Umrah

Future services may be added and announced through the platform.

4. User Eligibility

Users must be at least 18 years old, provide accurate information, and pay applicable fees.

5. Service Provider Requirements

Verified identity, Shariah eligibility, ritual documentation, rating maintenance, and compliance with platform rules.

6. Request and Assignment Process

Requests are created through the application and assigned according to availability, ratings, and specialization.

7. Pricing and Payments

Service fees are displayed before confirmation and paid electronically through approved gateways.

8. Cancellation and Refund Policy

Requests may be cancelled before Ihram. Full refunds apply when execution is not possible due to platform-related reasons.

9. Complaints and Compensation

Complaints are reviewed and responded to within 48 hours. Corrective actions may include re-execution or refund.

10. Limitation of Liability

The platform does not guarantee acceptance of worship and is not responsible for force majeure events.

11. Intellectual Property

All trademarks, software, content, logos, and designs belong to the platform operator.

12. Suspension or Termination

Accounts may be suspended or terminated for violations, misuse, or inaccurate information.

13. Amendments

The platform may amend these Terms and Conditions and notify users of material changes.

14. Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia.

15. Contact Information